The CRM, Billing & Payment module offers you all the functions you need to set up and manage customers, and bill charging processes effortlessly. The integrated customer relationship management (CRM) allows you to keep track of all customer, contract and product data – and provide customised tariffs for different customer groups.

A key highlight of this module is the Managed Roaming feature, which allows you to expand your charging offering via eRoaming platforms. This enables you to provide your customers with a broad network of charging stations and thereby expand your e-mobility services. Our white label web application can also be used to handle ad-hoc charging processes, allowing you to offer customers without a contract the opportunity to charge their electric vehicles spontaneously.

The billing process, including the transmission of invoices with your branding, is fully automated. By connecting different payment service providers and payment methods, the entire billing and payment process is designed to maximise efficiency.

By participating in eRoaming, you can provide your customers with a smooth, optimised charging experience. Discover all the functions and benefits of the CRM, Billing & Payment module for an attractive, user-friendly e-mobility offering. 

All functions at a glance

• Customer relationship management (CRM) with customer, contract and product management
• A white label web application for ad-hoc charging processes without a contract
• Automated billing processes for charging transactions
• Automated transmission of white label invoices to end customers

• Connection of different payment service providers and payment methods
• AFIR-compliant processing via credit card terminals (with a chargecloud Marketplace Partner company)
• Managed Roaming enables end customers from other e-mobility service providers (EMPs) to use the charging stations
• Internal roaming for direct networking with other chargecloud customers